FAQ
Frequently Asked Questions (FAQ)
What are your business hours?
Our business hours are Monday-Friday, 10:00AM - 6:00PM (EST). We are closed on weekends, public holidays, and designated out-of-office dates.
Business days do not include weekends, holidays, or non-business days, and those days are not counted toward processing or shipping timelines.
What shipping carrier do you use?
All orders are shipped via USPS Priority Shipping.
Order Processing
How long does it take to process my order?
Processing times depend on the type of order:
Restock Orders
Please allow up to 4 business days for order processing. Your order may ship at any time within this 4 business day window.
Pre-Orders
Pre-order shipping dates are clearly listed in the product options. If an item does not state "pre-order" with a ship date, it is considered a standard order and normal processing times apply.
Shipping & Delivery
How long does shipping take after my order ships?
Once your order ships, you ill receive a tracking number via the email provided at checkout. Delivery typically takes 2-3 business days, depending on your location.
Shipping times are estimates only and are not guaranteed. Delays may occur due to USPS or unforeseen circumstances. In the event of a significant delay, Kulture Eatz LLC will notify customers as soon as possible.
Address Accuracy
What if I entered the wrong shipping address?
Customers are fully responsible for ensuring their shipping address is entered correctly at checkout, including apartment or unit numbers.
Kulture Eatz LLC is not responsible for lost, misplaced, or incorrectly delivered packages due to incorrect address information.
If an incorrect address is submitted:
- No refunds will be issued
- Returned packages will require a paid reshipment
Lost, Stolen, or Damaged Packages
What if my package is lost or stolen?
Kulture Eatz LLC is not liable for packages that are lost or stolen after shipment. All disputes must be supported with proof of purchase and are subject to store policies.
What if my order arrives damaged?
If your order arrives damaged, you must contact USPS directly to file a claim. Please retain all packaging materials and damaged items, as USPS may require them.
Returns, Refunds & Issues
Do you accept returns?
All sales are final due to the nature of this business.
We do not accept returns on:
- Perishable goods (including food)
- Custom or personalized items
- Personal care or beauty products
- Hazardous materials
- Sale items
- Gift cards
What if I received the wrong item?
If we sent you the incorrect item, please contact us Kulture.eatzz@gmail.com.
To be eligible:
- The item must be unused and in it's original condition and container
- Proof of purchase is required
- Photo proof is required
We only resend items if the error was on our end.
What should I do if there's an issue with my order?
Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue.
You will need:
- Proof of purchase
- Photo proof of the issue
How do refunds work (if applicable)?
If a refund or replacement is approved, you will either:
- Receive the correct item, or
- Be refunded to your original payment method within 10 business days
Please note that banks and credit card companies may take additional time to post the refund.
If more than 15 business days have passed since approval, contact us at Kulture.eatzz@gmail.com.
Chargebacks & Payment Disputes
What happens if I file a chargeback?
By completing your purchase, you acknowledge that you have read and agreed to all store policies at checkout.
If a chargeback or payment dispute is filed for an order that complies with our policies, Kulture Eatz LLC reserves the right to contest the dispute using documentation such as:
- Proof of purchase
- Order fulfillment records
- Policy acknowledgement at checkout
Unauthorized or unjustified chargebacks may result in the customer being restricted from future purchases.